Remote Desktop Support

In conjunction with the Helpdesk service, Aspen Software also provides a secure remote desktop support service. If necessary, during a helpdesk call, specialised remote support software allows both the caller and the Aspen Software consultant to "see" the screen (ie desktop) of the caller's PC. The consultant can then use the mouse and keyboard as required to resolve the issue on the PC. This facility is only used with the full knowledge and consent of the user of any PC. Visual and audible alerts are given to the user when the consultant "connects" remotely.