Proactive Review

Comprehensive reports of support requests raised, resolved and outstanding along with details of support usage time consumed and future key events are provided to Aspen Advantage IT support clients on a monthly basis.

In addition to this, we will also hold regularly reviews to consider system usage and any other general issues that may have arisen. These reviews will also provide an opportunity to consider future IT direction, system enhancements, replacements or other changes that may be appropriate together with associated cost implications - a key management process enabling you to get the best from your IT.